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Hey Radisson, where's my night in the presidential suite?

Travel / Christopher Elliott /

Q: For our wedding, my brother purchased a gift certificate for me and my wife to spend a night in the presidential suite of the Radisson Hotel Duluth-Harborview in Duluth, Minnesota.

We tried to use the certificate back in 2014, but the presidential suite was under construction for the entire month of August. So after having a baby last summer...Read more

Why won't British Airways cover my cab fare?

Travel / Christopher Elliott /

Q: I need help getting a refund from British Airways. Earlier this year, I flew from Bergen, Norway, to Baltimore via London -- at least, that's what my ticket said. However, the connecting flight from London to Baltimore was canceled due to a mechanical problem, and a day later I was rerouted to Washington Dulles International Airport.

I did ...Read more

My husband died -- can I get a refund from Spirit Airlines?

Travel / Christopher Elliott /

Q: My husband, Loren, purchased a ticket from Spirit Airlines for a trip from New Orleans to Chicago for travel this summer. Unfortunately, he passed away about two weeks before his flight. I canceled his flight two days after his death.

When I inquired with Spirit about a refund, the representative instructed me to file a complaint and attach ...Read more

Can I get a refund for an Airbnb rental in a 'bad' neighborhood?

Travel / Christopher Elliott /

Q: I rented a house through Airbnb for two months for a summer internship. The house was in a bad neighborhood, and both my roommate's and my roommate's boyfriend's cars were broken into.

When a neighbor's car was also broken into, and we saw the culprits flee the scene to a nearby housing project, my roommate and I decided to leave.

That ...Read more

Downgraded on American Airlines, but no refund

Travel / Christopher Elliott /

Q: I had round-trip tickets to fly from Cleveland to Bangor, Maine, via Philadelphia on American Airlines recently. Three of the four flights were in first class. I paid a total of $957.

American made unrequested changes to my flights several times, resulting in a downgrade to economy class for all but one leg. There was no offer of a refund ...Read more


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