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Downgraded on American Airlines, but no refund

Travel / Christopher Elliott /

Q: I had round-trip tickets to fly from Cleveland to Bangor, Maine, via Philadelphia on American Airlines recently. Three of the four flights were in first class. I paid a total of $957.

American made unrequested changes to my flights several times, resulting in a downgrade to economy class for all but one leg. There was no offer of a refund ...Read more

Help! CheapOair misspelled the name on my airline ticket

Travel / Christopher Elliott /

Q: I recently booked a flight from Frankfurt to Orlando, Florida, using CheapOair. I spoke with a representative at an Indian call center, who helped me make the reservation.

The booking number was issued under the name of Jutta Monica Baumgaster. The correct spelling should have been "Jutta Monica Baumgarten." Ongoing email and telephone ...Read more

My seat upgrade disappeared, but Lufthansa kept my money

Travel / Christopher Elliott /

Q: I need your help with a Lufthansa seat upgrade that wasn't delivered as promised. I planned to fly from San Francisco to Bangalore, India, via Frankfurt on United Airlines and Lufthansa. I paid $275 on the Lufthansa website for an upgrade to premium economy on my flight from Frankfurt to Bangalore, but could not upgrade because it was a ...Read more

Vueling rescheduled my flight, but didn't bother to tell me

Travel / Christopher Elliott /

Q: I recently booked a trip to Italy through My flight was one hour late arriving in Rome. I wasn't concerned because I knew that I'd planned plenty of time before my next flight to Palermo. I retrieved my luggage and went through customs, then grabbed a bite to eat before heading to the check-in at Vueling Airlines.

When I got ...Read more

There's no smoke in my hotel room, so what's this $250 charge?

Travel / Christopher Elliott /

Q: I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room.

No one ever said anything about the charge. I called the front desk and was told it was a "smoking charge." But I don't smoke.

I told the woman at the ...Read more


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