Q: I rented a car in 2014 from Hertz in Canada. While I rented it, the vehicle received a small dent in the driver's door. It happened overnight; it looked like someone hip-checked it. I took a photo of the damage.
I filled out an incident report and contacted my credit-card company to open a claim. My credit card requires claims to be ...Read more
Q: I recently experienced a 23-hour delay when flying from Buenos Aires, Argentina, to San Francisco on American Airlines. I spent nine hours at Dallas/Fort Worth International Airport, and around 36 hours without sleep because of this issue, and also spent extra money on the rental car due to the late pickup. Finally, I missed two important ...Read more
Q: I recently rented a vehicle from Dollar Rent A Car in Oakland, California. After waiting 45 minutes in a very long line that was being serviced by only one employee, I finally stepped up to the counter to initiate and complete the transaction for my vehicle. I declined the loss damage waiver because I had insurance coverage through my car ...Read more
Q: I need your help with a rental-car damage claim. Enterprise Rent-A-Car says that I scratched the bottom of the front fender of a car I recently rented.
At the time of rental, I mentioned a small scratch on the front bumper to the representative; he said it was "normal wear and tear" and not to worry about it. I took a photo anyway.
Upon ...Read more
Q: I recently received a $50 "other" charge when I rented a car from Hertz in New Orleans. I tried to find out the nature of the charge by emailing Hertz twice, and received no reply.
I then called its customer-service number and was told I had to call the local rental office. When I finally reached someone, I was advised that the charge was ...Read more