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UA should refund the nonrefundable ticket

Travel / Christopher Elliott /

Q: We booked tickets in April to fly from Charleston, South Carolina, to Toronto, on a flight this summer on United Airlines. My husband and son were flying with me to see my ill 96-year-old mother in Canada.

In May, I had emergency kidney surgery. My urologist said I am unable to fly again because of severe hydronephrosis that might occur due ...Read more

Paris apartment is a wreck

Travel / Christopher Elliott /

Q: I am writing to let you know of something that I consider to be a deceptive listing on Airbnb. This was my first time using Airbnb. Several of my friends had recommended it, so I decided to give it a try when I was looking for an apartment to rent in Paris.

I found a listing for a three-room apartment in the 16th Arrondissement. It looked ...Read more

What Should I Do About 'Mandatory' Car Insurance In Panama?

Travel / Christopher Elliott /

Q: My husband and I recently rented an Avis car in Panama City. Our reservation stated that the charge for the two days with tax should be $59. When we arrived at the car-rental counter, we were asked about insurance. We said we had insurance with our Capital One card, and I also had additional travel insurance that included car insurance.

We ...Read more

Downgraded On My Priceline Flight

Travel / Christopher Elliott /

Q: Earlier this year, I bought two round-trip business-class tickets from St. Louis to Paris for my wife and daughter using Priceline. In May, the company sent an itinerary change, changing everything to coach.

Priceline has given many different explanations, none of which has jibed with the others. First, it blamed the airlines. Only when the ...Read more

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