Ani Istanboulian returns her Hertz rental in "perfect" condition, but three weeks later, she gets a call from the company and a bill for $428. What happened?
Q: I am writing to you today regarding a damage claim I have received from Hertz. I rented a car from the Maui Airport Hertz location earlier this year. I did not do an initial walk-...Read more
Q: I recently booked a vacation rental in Monte Carlo, Monaco, with Airbnb. The place I booked had a strict no-change policy.
About three days later, I realized I had made an error in my dates. I contacted the host through Airbnb and asked if I could change the dates. I was still going to stay the same number of days, but just needed to shift ...Read more
Q: I know you have written about insurance for travel in the past, but I wanted to bring a matter to your attention. The United Airlines website offers Allianz travel insurance, but when it came to covering my expenses, I felt it was a "bait-and-switch" insurance policy that outlines what is covered but in reality does not cover anything beyond ...Read more
Q: Earlier this year, I booked a round-trip flight on American Airlines from Minneapolis to Shannon, Ireland, for May using Travelocity.com.
The next day, Travelocity sent me a message that American Airlines had increased the price. I accepted the increase, wanting to keep the schedule I had.
All was well until I received my credit card bill, ...Read more