Q: I recently was scheduled to fly from Cleveland to Las Vegas on Spirit Airlines. Before I boarded, a gate agent announced that the airline was looking for volunteers to give up their seats because the plane was oversold.
Nobody was volunteering since it was a holiday weekend, and after several announcements, my companion and I decided to step...Read more
Q: I recently was supposed to fly from New York to London on Norwegian Air. I became ill and saw a doctor two days before my flight and was diagnosed with a viral infection. I hoped that I would be well enough to travel as planned, but on the morning of my flight, my doctor advised me that I was too ill to travel. I have a doctor's note to that ...Read more
Q: I recently rented a car through Payless Car Rental. When I arrived, there was a long line. I noticed that people were leaving unhappy, but I decided to stay positive.
I needed a navigation system for my trip, but the price to rent one, $11 a day, was almost the same amount as what I paid for the car rental. I told the employee at the desk ...Read more
Q: I recently was scheduled to fly from Washington to Chicago on American Airlines. The night before my Friday flight, I went online to check in and noticed that my flight had been canceled. During the next five hours, I tried repeatedly to get hold of customer service, and finally was told that the flight had been canceled because of bad ...Read more