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Who's Responsible For This Pilfered Luggage?

Travel / Christopher Elliott /

Q: My 18-year-old daughter recently flew from Portland, Oregon, to Jacksonville, Florida, connecting through Atlanta. Her flight on Delta Air Lines was delayed more than three hours into the wee hours of the morning.

When she arrived home, a book with sentimental value, which she had been given for graduation, was gone from her luggage. Also ...Read more

Why Won't Allegiant Refund My Deceased Son's Airfare?

Travel / Christopher Elliott /

Q: Our son William died in an automobile accident in May. The time following this tragedy was taken up with grief, with us attempting to reconcile and resolve his personal affairs. In June, I found evidence that our son and his girlfriend had airline reservations with Allegiant for round-trip travel from Orlando to Cincinnati/Northern Kentucky ...Read more

Letting a Service Dog Fly

Travel / Christopher Elliott /

Q: I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn't let me on because of my hearing service dog, Aubie. I'm so upset.

Per its website, last week I called United about Aubie and was told I could either send the airline all her international passport information before the flight or bring the paper copy to...Read more

Agent Booked the Wrong Rooms

Travel / Christopher Elliott /

Q: I'm trying to resolve an error made by an Expedia booking agent with whom I spoke on the phone. I recently called Expedia to book two rooms at a Best Western in Cody, Wyoming. I would book the rooms only if they allowed pets.

The Expedia agent called the hotel while I was on hold and said the property accepted pets. She booked the rooms over...Read more

Refund for non-smoker in a smoking room

Travel / Christopher Elliott /

Q: I have been a customer of Hotwire for over 13 years. I love the thrill of pressing the button and not knowing what you will get, but have never been disappointed until last week.

I booked a room at a Super 8 hotel for myself and three other mothers who were attending a conference in Washington, D.C. We knew that it was cheap and would be a ...Read more

 

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