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Why won't United Airlines compensate me for my delay?

Travel / Christopher Elliott /

Q: My wife and I recently flew from Paris to Washington, D.C., on United Airlines. The original flight was delayed for three and a half hours while passengers were waiting in line with their boarding passes, and eventually canceled.

We were rebooked on the next available flight the following morning. The United service desk provided notice of ...Read more

A hurricane, a canceled hotel and a missed vacation. What a carnival!

Travel / Christopher Elliott /

Q: I recently planned to attend the Miami Broward Carnival to celebrate the birthdays of two of my cousins. In total, 14 of us were traveling to Miami from Canada. My flights were on Air Canada, and I was booked at South Beach Plaza Hotel, a reservation I had made through Booking.com.

Unfortunately, Hurricane Matthew was forecast to hit the ...Read more

I struck out with Amtrak's Empire Builder

Travel / Christopher Elliott /

Q: I can't get a refund from Amtrak for its totally inappropriate "handicapped" room on the Empire Builder from Chicago to Glacier National Park.

The room was not safe; there was no room for a wheelchair, no grab bars, and there were no safety bars on the toilet. There was no room for two people to sit and eat at the same time, and since my ...Read more

Why am I paying an extra $600 for my hotel in Maui?

Travel / Christopher Elliott /

Q: This summer, I made a reservation by phone for a stay at the Days Inn property in Maui, Hawaii. I was quoted $108 a day plus three free breakfasts for me and my son.

When we arrived, it took more than 45 minutes to check in. After all that waiting, we signed paperwork that did not show the price until the very last sheet, which showed a much...Read more

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