Q: I recently made a reservation for a room at the Gite Nadia near Casablanca, Morocco, using Booking.com. Because of a scheduling error, I realized I would not be able to use the room. A gentleman on the train, who spoke French, agreed to call the hotel to explain that I couldn't make it. But the Gite Nadia refused to cancel the reservation.
Q: I'm being charged for damage to a rental car that I did not cause. I recently had my car repaired at my dealership, which paid for a rental car from Enterprise.
I drove the rental home, parked it on my one-way street so that the passenger side was next to the curb and checked to see that I was close enough to the curb. I did not use the car ...Read more
Q: I have a dispute with United Airlines that I hope you can help me with. I recently flew from Venice, Italy, to Miami in business class. I paid for my ticket with mileage rewards.
The day before I was to leave Venice, I learned of a better itinerary, which I was able to switch to, but in Economy Plus.
United billed me a change fee of $100 ...Read more
Q: I recently purchased round-trip tickets from Istanbul to Minneapolis using Priceline. The company confirmed my booking, sent me the itinerary, charged my American Express card and sent me the confirmation. A few hours later, Priceline called and said there was a problem with the ticket and that it could not honor the price. It refunded the ...Read more