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Hey Hotels.Com, When Were You Planning To Tell Me I Needed A Visa?

Travel / Christopher Elliott /

Q: On my recent trip to Southeast Asia, I needed to spend the night in Hong Kong en route to Hanoi, Vietnam. I looked up hotels near the Hong Kong International Airport on and found the Hilton Shenzhen Shekou Nanhai listed under the category "Near Hong Kong International Airport."

Before making the reservation, I called's ...Read more

Our Vacation Rental In St. Lucia Is Closed -- Are We Out Of Luck?

Travel / Christopher Elliott /

Q: A few months ago, my family and I booked a hotel and flights through Expedia for a trip from Cleveland to St. Lucia. We had a reservation for a three-bedroom villa at Cotton Bay Village.

Earlier this week, I called the hotel to set up a few tours and was told that the property was closed for renovations and that they had notified Expedia ...Read more

Is This Car-Rental Repair Bill A Scam?

Travel / Christopher Elliott /

Q: My wife and I recently flew up to Knoxville, Tennessee, to visit my family. We prepaid for a rental car through Alamo. The rental process was a little confusing and disorganized. We had to wait half an hour, and Alamo ran out of cars in our class, so it gave us a vehicle from Enterprise.

When we returned the car a week later, a ...Read more

Oops, Wrong Dates On My Priceline Reservation!

Travel / Christopher Elliott /

Q: I'm reaching out to you as a last resort. I'm a former wrestler and had the opportunity to be part of the coaching staff at Penn State for 10 years. After losing that position six years ago, I have made it a priority to attend the college wrestling nationals every year.

Money is always a challenge, so I try to be a good consumer and really ...Read more


Travel / Christopher Elliott /

Q: Last year I booked an Air New Zealand Skycouch for a flight from San Francisco to Auckland, New Zealand. I'd recently had knee surgery and needed the extra room. I paid $2,170 for the ticket.

When I boarded the flight, I found out that Air New Zealand had sold two of the three adjacent seats to other passengers, and I was denied their use. ...Read more

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