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Look Before You Book On Priceline

Travel / Christopher Elliott /

Q: I'm a frequent Priceline user and love its services. But I had a technical issue with the Priceline website bidding that resulted in the booking of a room at an inferior star level and in a section of town I did not select.

I recently bid on a room in the Fulton-Gwinnett area of Georgia. As soon as the order went through, I saw that it was ...Read more

Did We Forget To Mention The Underage Driver Fee?

Travel / Christopher Elliott /

Q: I’m an Expedia travel agent affiliate, and I’m writing to you on behalf of one of my clients for whom I booked a vacation package. I’m writing to complain about the car-rental portion of the package and, specifically, a fee imposed by Hertz on my client because she’s under 25.

While I explained to my client at the time of booking ...Read more

Where's The Refund On My Overbooked Wine Tour?

Travel / Christopher Elliott /

Q: On a recent trip to New Zealand's South Island, I booked a wine tour through Viator.com, a website that sells tours. My husband and I were contacted by Kevin at Canterbury Wine Tours the day before and informed that the tour was overbooked and that they could not accommodate us.

I immediately contacted support@viator.com to request a refund....Read more

A Missing Reservation And A Lost Package

Travel / Christopher Elliott /

Q: In March, my family and I had a reservation at 1818 Meridian House in Miami through Booking.com. When we arrived at the hotel, a manager told us that we had no reservation. It then took 30 minutes to establish that the hotel had contacted Booking.com the previous day to cancel our reservation because of an air-conditioning problem.

Booking....Read more

Why Won't My Insurance Cover My Canceled Flight?

Travel / Christopher Elliott /

Q: My wife, Elizabeth, and I are faithful readers of your column. We never thought we would have to write to you with our tale of woe. But here we are.

Last year, we booked a five-day Northern Lights Reykjavik tour to Iceland. We also bought a travel-insurance policy from Travelex. As a precaution, we booked our flight from Dallas to Boston on ...Read more

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