Q: On my recent trip to Southeast Asia, I needed to spend the night in Hong Kong en route to Hanoi, Vietnam. I looked up hotels near the Hong Kong International Airport on Hotels.com and found the Hilton Shenzhen Shekou Nanhai listed under the category "Near Hong Kong International Airport."
Before making the reservation, I called Hotels.com's ...Read more
Q: A few months ago, my family and I booked a hotel and flights through Expedia for a trip from Cleveland to St. Lucia. We had a reservation for a three-bedroom villa at Cotton Bay Village.
Earlier this week, I called the hotel to set up a few tours and was told that the property was closed for renovations and that they had notified Expedia ...Read more
Q: My wife and I recently flew up to Knoxville, Tennessee, to visit my family. We prepaid for a rental car through Alamo. The rental process was a little confusing and disorganized. We had to wait half an hour, and Alamo ran out of cars in our class, so it gave us a vehicle from Enterprise.
When we returned the car a week later, a ...Read more
Q: I'm reaching out to you as a last resort. I'm a former wrestler and had the opportunity to be part of the coaching staff at Penn State for 10 years. After losing that position six years ago, I have made it a priority to attend the college wrestling nationals every year.
Money is always a challenge, so I try to be a good consumer and really ...Read more
Q: Last year I booked an Air New Zealand Skycouch for a flight from San Francisco to Auckland, New Zealand. I'd recently had knee surgery and needed the extra room. I paid $2,170 for the ticket.
When I boarded the flight, I found out that Air New Zealand had sold two of the three adjacent seats to other passengers, and I was denied their use. ...Read more