WASHINGTON -- Today I revisit my Pulitzer Prize-winning coverage of the plight of the beleaguered customer service specialist.
One A Day Vitamins
Me: I have a complaint about your One A Day men's pills. They give me a terrible stomachache every month.
Paul: Every month?
Me: Yes. On the first. I have a bad memory, so instead of taking one a day, I take 30 on the first of the month, when I pay my mortgage.
Me: Except February, when I take 28, or 29 on a leap year.
Paul: The product is designed to be taken once a day.
Me: Could that be my problem? I have to space it out?
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