WASHINGTON -- Today I revisit my Pulitzer Prize-winning coverage of the plight of the beleaguered customer service specialist.

One A Day Vitamins

Me: I have a complaint about your One A Day men's pills. They give me a terrible stomachache every month.

Paul: Every month?

Me: Yes. On the first. I have a bad memory, so instead of taking one a day, I take 30 on the first of the month, when I pay my mortgage.

Paul: Thirty?

Me: Except February, when I take 28, or 29 on a leap year.

Paul: The product is designed to be taken once a day.

Me: Could that be my problem? I have to space it out?

Paul: Yes!

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