Message for Daily Living - Column by Zig Ziglar

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He Might Be Mr. Hilton

Zig Ziglar

Several years ago, a new desk clerk at a Hilton hotel was told Mr. Hilton would be checking in sometime during the next two or three days and she must give him a warm, cordial welcome. The young desk clerk was both excited and nervous about the prospect of meeting Mr. Hilton. She did not know what Mr. Hilton looked like, nor did the other two attendants at the desk. With that in mind, she greeted every guest with a pleasant smile and in a courteous manner. She went beyond the call of duty in welcoming and checking in every guest. The next day, she received a short but most complimentary note from Mr. Hilton telling her how much he appreciated her warm welcome and praising the superb job she had done in making him feel at home.

She was stunned and excited that she had done her job so effectively that it warranted a note from Mr. Hilton. Though the story is true, I suspect it has been repeated often under many circumstances. When an individual treats a stranger with respect and courtesy, he often has no way of knowing whether the stranger is "somebody" or not.

Actually, everybody is "somebody" to someone (a child, husband, wife, mother, father, grandmother or grandfather), so when you treat everybody with respect and courtesy, you are taking a giant step forward to success. Additionally, if you treat everyone as if he is hurting, you will be treating most people "right." Thus far, everyone with whom I've dealt has been appreciative of kind, courteous, efficient treatment versus rude, non-caring, nonprofessional treatment. This is true in the business world and the social world, as well.

The message: Treat everyone with courtesy and respect. After all, the next person you deal with is somebody's "Mr. Hilton." Take this approach, and I'll see you at the top!

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People Can Fly

Drawings left in caves indicate that for thousands of years, man has dreamed of being able to fly. Many contraptions were put together, including one in which sticks were tied to a man's arms and cloth was put on them in hopes that he could flap his way into the air.

However, most people were highly skeptical that man ever would be able to get off the ground and stay there, regardless of what device he used. As a matter of fact, the Wright brothers' father, less than a year before their historic flight in Kitty Hawk, N.C., preached a sermon about how man never would be able to perform the feat of staying above the ground.

It wasn't until the 20th century that man reached the point that he could fly without the aid of any kind of device attached to him. Admittedly, man needs some help to reach that point, but when his spacecraft reaches 150,000 feet, a state of weightlessness occurs, and he is able to fly on his own.

On occasion, many of us get into a "zone" where we seem to be flying on our own. The scientist becomes even more creative than normal; the athlete performs better than ever before; the speaker/teacher/preacher verbalizes words, thoughts and ideas in incredibly effective ways.

The message: Keep an open mind about "flying" because new heights are reached every day by men and women who give their best on a daily basis in their chosen professions. Stay busy. Keep growing. Take time to think and plan, and I'll see you at the top!

To find out more about Zig Ziglar and read features by other Creators Syndicate writers and cartoonists, visit the Creators Syndicate Web page at www.creators.com. Subscribe to Zig Ziglar's free e-mail newsletter through info@zigziglar.com.

Copyright 2008 Creators Syndicate Inc.

This news arrived on: 10/13/2008

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