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Business Relationship Principles

Here's a down-home story that teaches principles to help management build better relationships with their internal customers (employees).

When I was a young boy, my first solo work assignment was in the large garden that produced much of our food. I had to hoe three long rows of beans. My mother showed me how she wanted it done, and told me to ...Read more

Life Is Like a Ballgame

It has often been written that the world is somewhat like a baseball diamond with home plate, a pitcher's mound, three bases and an outfield. The people in the game are the players. When a player reaches first base, it is generally through his own efforts or through the error of a player who missed a fly ball, threw too late to first, or simply ...Read more

You Treat Them Like You See Them

Author/speaker Lewis Timberlake from Austin, Texas, tells a fascinating story. He was invited to a school in Brooklyn, New York, to speak and participate in a banquet honoring their "Teacher of the Year." This teacher had been retired for 10 years and was called back because after the first six weeks of school this particular class of boys had ...Read more

Things Change -- So Must We

On May 15, 1930, the first airline hostesses boarded planes with the following set of instructions," notes TWA's Skyliner:

1. Keep the clock and altimeter wound up.

2. Carry a railroad timetable, in case the plane is grounded.

3. Warn passengers against throwing cigars and cigarettes out the windows.

4. Keep an eye on passengers when they go...Read more

Misery Is a Self-Motivator

Richard Oates had really not done much with his life. He tried hard to make it as a rock singer and, despite having genuine talent and a commitment, he was struggling for survival.

One evening in Sacramento, California, Richard was scrounging around for quarters to feed the washing machine and clothes dryer when a thought suddenly hit him: "I'...Read more

Imagination and Laughter

There's a story about two dog owners who met in the park one day and each commented on what a beautiful dog the other had. Questions arose on what they fed their dogs. Dog owner No. 1 said he only fed his dog the best dog food that money could buy. The other owner said he fed his dog "turnip greens." Dog owner No. 1 became astonished and made ...Read more

Does This Make Sense?

In the month of March 1993, there were a number of news articles and programs on television about the fact that 5th-grade girls were being sexually harassed by 5th-grade boys.

Roughly 80 percent of these girls complained about having lewd remarks directed at them and of being patted and pinched, as well as having obscene gestures made toward ...Read more

A Reason to Be Negative

Several years ago, an article in The New York Times pointed out that many people have every reason to be negative about themselves and their lives. If they were poverty-stricken as a child, had been abused and neglected, felt no love, and had never had a word of encouragement, etc., then "no wonder they are negative."

Question: What can you do ...Read more

The Many Attitudes of Life

Let's look at five life attitudes. First is self-esteem. That's the way you feel about yourself. That feeling of your own worth influences every facet of your life. The quickest, most sensible way to feel good about yourself without going on an "ego trip" is to do something you are proud of.

The second attitude is love, which is your attitude ...Read more

Increasing Productivity

Job training in America is multibillion-dollar industry. Everyone is interested in cutting costs and increasing productivity. Years ago, the famous Hawthorne Study was conducted in New Orleans, Louisiana. The objective was to increase productivity. By turning the factory lights brighter, productivity increased. Later, by turning down the lights,...Read more

Good Boss/Bad Boss -- Your Choice

The first thing to remember if you are going to "get along" with the boSss is to never forget, according to behavioral psychologists, that he or she is your boss. It is your job to make the boss' job easier and to do the work the way the boss wants it done. You're there to remove obstacles for the boss, not be the obstacle. Because promotions ...Read more

Humor Is Funny If ...

One of my favorite anecdotes I repeat is the one about going to the recreation center to exercise and to lift weights. I point out that I had to cut down on the weight lifting because I was bulking up, and many people thought that I was taking steroids. As a general rule, that gets quite a good laugh, and at age 70, when I tell this story, it is...Read more

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